Service Desk /Help Desk Technician

•Provide Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.

•When necessary provide on-site support.

•Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.

•Troubleshoot and resolve system hardware and software problems.

•Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.

•Document processes and procedures as required.

•Manage and maintain our customers’ networks.

•Required to be part of the on call schedule.

•Performs other duties and responsibilities as assigned by the MSP Manager.

Required Skills:

•3 years related work experience or BS in Information Systems or related field.

•Must exhibit a clear, friendly, professional phone manner.

•Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.

•Able to handle multiple projects and assignments with attention to detail.

•Microsoft Windows Desktop Operating Systems

•Windows Server, Active Directory, Group Policy, Mac OSX, SonicWall Routers.

•VMWare and Microsoft Hyper-V Hypervisors

•Must have transportation

•Must be able to physically lift and move computer equipment