Service Desk Technician

The Service Desk Technician will be responsible for the monitoring, management, and maintenance of computer systems for multiple clients.

• Windows Server Management
• Network Management
• Customer Support

o Administration of Windows servers in SMB environments

o Batch and PowerShell scripting

o Server deployments and migrations

o Group Policy creation and maintenance

o Make recommendations for hardware and software upgrades

o Configuration and deployment of SMB class routers, switches, and access points

o Configuration and troubleshooting of site-to-site VPN connections

o Monitoring and maintenance of network attached devices such as NAS devices, printers, and camera systems

o Make recommendations for hardware and software upgrades

o Provide remote support for desktops, laptops, printers, servers and other computer related devices

o Provide on-site support at client locations

o Troubleshoot hardware and software problems in Windows and Mac environments

o Participate on an on-call schedule

o Perform other duties and responsibilities as assigned by the MSP Manager

Required Skills:

• Must exhibit a clear, friendly, professional phone manner.
• Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
• Able to handle multiple projects and assignments with attention to detail.
• Microsoft Windows Operating Systems (Desktop and Server)
• VMWare and Hyper-V installation, configuration, and management
• Active Directory, Group Policy, Mac OSX, SMB Routers (Sonicwall, Watchguard, FortiNet).
• Basic Batch and PowerShell scripting
• Microsoft Office 365 management
• Must have transportation
• Must be able to physically lift and move computer equipment