Service Supervisor

Key Responsibilities

• Schedule maintenance and repair work, providing customers with accurate completion time estimates.
• Assign work to technicians and monitor progress to ensure timely and efficient completion.
• Maximize the use of available direct labor hours to improve productivity.
• Serve as a primary point of contact for customer inquiries regarding service work.
• Enter labor time on repair orders and daily reconciliation of clock time versus repair order time.
• Assist with facilitation of work being coordinated with outside vendors and dealerships.
• Maintain parts inventory and process monthly reconciliation.
• Support department workflow to maintain consistent service quality and volume.
• Prepare estimates and communicate customer billback work as needed.
• Monitor repair time versus standards and assist with coaching and developing technicians.
• Perform other duties as assigned by the Service Manager.

Skills, Knowledge & Expertise

• High school diploma or equivalent required.
• Minimum of 3 years of truck or auto technician experience and/or combination of prior Service Supervisor/Service Advisor experience preferred.
• Ability to set clear directions, establish goals, and ensure all company standards and objectives are met.
• Strong organizational, multi-tasking, and time management skills, with the ability to prioritize and plan for deadlines and potential contingencies.
• Excellent verbal and written communication skills, conveying information clearly, directly, and accurately.
• High attention to detail and a commitment to continually improving quality of work.
• Proven ability to handle a variety of issues professionally and effectively.
• Ability to remain composed and effective in high-pressure or challenging situations.