AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

As a ServiceNow Business Analyst, you will utilize your extensive business process expertise and experience to define and design customer solutions utilizing the ServiceNow platform. You ensure development efforts are well documented and delivered with quality, owning the overall outcome of your projects.

Responsibilities

Coordinate with stakeholders to gather requirements

Translate business requirements into technical specifications

Assist with client demos, working sessions, and workshops

Maintain documentations and Knowledge articles

Contribute to projects/programs that may address future concepts, products, and technologies

Serves as the single point of contact for all sprint work for the other BA/BPCs on the team

Help to direct more junior members of the team

Assist with managing SDLC related ceremonies

Qualifications

Business process experience on multiple suites and process areas outside of that suite within the ServiceNow platform

Strong functional knowledge of multiple ServiceNow suites in addition to ITSM

Able to discuss business requirements on integrations between ServiceNow and third party tools

Certified System Administrator preferred

Prior development and/or architecture experience strongly preferred

Strong presentation skills

Strong project and situational awareness

Strong communication skills

Strong attention to detail

Strong customer service skills

Self-starter

Able to travel of at least 25%

ServiceNow Business Analyst

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