Servicing Instructional Designer
AI Summary
At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit.
About this role
We are looking for an outstanding team member to join our Loan Servicing team who will play a key role in developing and delivering programs that enhance the skills and knowledge of our team members ranging from newly hired personnel to existing staff.
Key Responsibilities:
Design, develop, and maintain training materials, including presentations, reference materials, and SOPs applicable to auto finance operations.
Maintain expert knowledge of information delivered, acting as a subject matter expert for our team members.
Conduct training needs assessment to identify knowledge gaps and development opportunities within the team.
Evaluate the effectiveness of training programs through feedback, testing, and performance metrics
Ensure all training materials and programs comply with industry regulations and company policies.
Act as a co-facilitator or primary backup trainer for onboarding and continuing education sessions
The unique ability to sit focused and build technical training content, then easily pivot into an enthusiastic, high-energy live presenter
Ability to manage multiple small-to-medium design projects simultaneously.
Key Requirements:
Minimum of 3 years experience in training and development/instructional design, preferably in auto finance or financial services industry.
Familiarity with consumer debt collection regulatory compliance requirements preferred.
Excellent presentation, communication, and interpersonal skills.
Strong organizational and project management abilities. .
The Ideal Candidate Will Have:
Outstanding organizational skills
Excellent written and verbal communication skills
Creativity and ability to develop engaging visual content
High level of integrity
Strong sense of teamwork, yet able to work independently
Self-motivated and able to work with minimal supervision
Works well in fast pace, high-volume environment
Excited by the idea of constant change, you are comfortable being uncomfortable