Shift Lead at a cannabis dispensary supports the team by mentoring, training, and ensuring smooth store operations, customer care, and compliance.
About this role
Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. We identify, evaluate, and acquire U.S.-based cannabis operations within each state to vertically integrate, produce, and distribute medical-grade cannabis formulations in the United States, offering patients and customers premium cannabis and related products. The Shift Lead will partner with the Dispensary Manager(s) to support the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Shift Lead should mentor, motivate, elevate, and inspire the team by keeping a positive and can-do attitude at all times.
WHAT YOU WILL DO
Follow and uphold established policies for sales and customer service to ensure customer satisfaction
Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team
Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Managers
Assist Customer Care Consultants in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently
Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift
Correct cash handling and discount application
Verification of proper documentation and ID for customers
Security measures and safety compliance
Maintenance of an organized and clean store
Support of open communication with the management team and other coworkers
Reporting of team member issues or customer situations
End of day daily update e-mails
Opening and closing duties
Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including:
Lead in the onboarding and training of new Customer Care Consultants in partnership with the Store Managers
Follow all Safety & Security procedures for opening and closing
WHAT WE ARE LOOKING FOR
High School diploma or General Education Development (GED) required
Associate or Bachelor’s degree in any field preferred
Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience
Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling
PHYSICAL REQUIREMENTS
Constantly perform desk-based computer tasks
Frequently sitting and standing
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
Occasionally Twist/bend/stoop/squat, kneel/crawl
Must be able to work a flexible schedule to include weekends and holidays
Complete any needed assistance including oversight and coverage outside of the assigned region as required
An environment with moderate to loud noise level
Skills
Cash HandlingCredit Card Processing TerminalsCustomer ServiceData EntryDocumentation & ID VerificationInventory ManagementMS Windows Or Web BrowsersPOS SystemsSafety & Security ProceduresStore OperationsTeam LeadershipTrained Onboarding
