Posted 82 months ago

Shift Lead (Key Holder)

San DiegoOn-sitePart-time

AI Summary

Shift Lead at Sandbox VR who guides guests through the VR journey, manages daily store operations, coaches new hires, and ensures high guest service standards during openings and shifts.

About this role

Who We Are:

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!

Interested in working at Sandbox VR? Sneak peek of our store experience HERE.

What You Will Be Doing:

Create Unforgettable Guest Moments

Greet guests with energy and invite them into an exciting, welcoming environment

Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up

Proactively share offers (F&B, repeat visits, gift cards) to boost engagement

Be a Tech & Experience Expert

Master our proprietary tech and keep gear calibrated

Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests

Communicate with management and tech support when issues arise, clearly and quickly

Keep Things Running Smoothly

Maintain a spotless, high-energy store that meets Sandbox VR standards

Sanitize gear thoroughly and display materials/gift cards to brand expectations

Prepare iPads, body trackers, and gear before and after every session

Shift Leadership & Coaching

Open/close the store, manage daily audits, break schedules, and labor spend

Run shift check-ins, coach in real time, and train new hires

Ensure team performance, morale, and guest service standards remain high

What We Are Looking For:

Egoless & Coachable: You take feedback well and pitch in wherever needed

Adaptable & Proactive: You’re resourceful, self-driven, and good with change

Team-Focused: You stay positive and celebrate group wins

Reliable: On time, in uniform, and ready to shine

Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs

Weekend Availability: Required

Leadership: 1+ year in retail/hospitality leadership

Benefits

Paid sick time + 401(k) match

Commuter benefits (transit + parking)

Referral bonuses + employee discounts

Free VR sessions

Skills

Coaching And Training New HiresGear Calibration And MaintenanceGreet Guests And Guide Through VR JourneyGuest Engagement And Upselling Offers (F&B, Gifts, Repeat Visits)Labor Scheduling And Shift ManagementPrepare IPads And Body TrackersProactive Communication With Management And Tech SupportRunning Daily Audits And Managing Payroll/labor SpendSanitization And Safety Protocols For EquipmentStore Opening/closing ProceduresTroubleshoot VR Hardware/software Issues

Shift Lead (Key Holder)

About this role

What You Will Be Doing:

What We Are Looking For:

Benefits

Skills

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