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Insomnia Cookies logo

Posted 14 months ago

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Shift Leader

TorontoOn-sitePart-time

AI Summary

Shift Leader at Insomnia Cookies oversees bakery operations during a shift, leads the team, manages customer interactions, and ensures safety and quality while coordinating tasks and training.

About this role

Insomnia Cookies is actively interviewing candidates for the Shift Leader role at our Canadian flagship store adjacent to York University! We’re not just a cookie company, we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU!
Check out some vids to learn more!
As a Shift Leader, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
SOME OUR SWEET PERKS:
Pay Rate: $19/hr
Flexible part-time work schedules
Paid vacation and sick time off
Interactive training & mentorship
Job stability with a rapidly growing and reputable company
Achievable growth/promotion opportunities
You get to work in a fun, exciting team environment
Employee discount and FREE cookies with every shift!
WHAT WILL I DO AS A SHIFT LEADER?
Provide incredible customer service and quality products to all of our guests throughout their
experience within our bakeries
Support store leadership by maintaining operations during your shift, communicating pertinent
information, monitoring production efficiency, holding the team accountable to company
standards and procedures, and assisting in the training and coaching of team members
Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the
cookie crew team
Support and work alongside the Cookie Crew
Provide a safe, clean, working environment for our guests and staff and adhere to safe food
handling practices
Manage cash handling and deposits
WHAT WE LOOK FOR:
At least 1 year of working experience in a customer service focused role
Point of Sales systems experience
Outstanding communication, time management, and people skills
Outgoing/friendly/patient
Detail focused and results-oriented
Ability to lead-by-example and motivate others
Ability to lift up-to 18kg
Must be 18 years or older to be employed

Skills

Cash HandlingCoaching And TrainingCustomer ServiceFood Safety PracticesInventory/production MonitoringPackaging And Baking CoordinationPoint Of Sale SystemsSafety ComplianceShift SchedulingTeam Leadership

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