
Posted 35 months ago
Shift Leader
New York CityOn-sitePart-time
AI Summary
Shift Leader at an Insomnia Cookies store who oversees a shift, leads staff, handles customer service, baking, and operations to ensure a productive night.
About this role
As a Shift Leader at our East Village store located at 209 E 11th St, New York NY 10003, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
SOME OUR SWEET SHIFT LEADER PERKS:
•Pay rate: $18.00/hr
•Excellent training & mentorship.
•Flexible part-time schedules.
•Job stability with a rapidly growing and reputable company
•Achievable growth/promotion opportunities
•You get to work in a fun, exciting team environment
•FREE cookies with every shift!
WHAT WILL I DO AS A SHIFT LEADER?
•Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
•Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
•Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
•Support and work alongside the Cookie Crew
•Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
•Manage cash handling and deposits
- Other duties as assigned
DESIRED SKILLS/EXPERIENCE:
•At least 1 year of working experience in a customer service focused role
•Point of Sales systems experience
•Outstanding communication, time management, and people skills
•Outgoing/friendly/patient
•Detail focused and results-oriented
•Ability to lead-by-example and motivate others
•Ability to lift up to 40 lbs.
•Legally eligible to work in the United States
•Must be 18 years or older to be employed
Skills
Baking OperationsCash Handling And DepositsCustomer Experience OptimizationCustomer Service CoordinationFood Safety PracticesInterpersonal CommunicationInventory AwarenessPoint Of Sales SystemsPrioritization Of TasksSafety ComplianceStaff Coaching And TrainingStore Operations MonitoringTask DelegationTeam LeadershipTime ManagementUpselling And Suggestive Selling
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