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Posted 3 months ago

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Shift Supervisor - Lead Barista, Starbucks, Charlotte, #1348

CharlotteOn-siteFull-time

AI Summary

Shift Supervisor at a cafe environment within Starbucks operations, responsible for leading a shift, delegating tasks to baristas, ensuring order accuracy, and upholding Starbucks and Gopuff standards.

About this role

Gopuff is seeking a Shift Supervisor for our Starbucks Operations team. Reporting to the Site Leader, this role is a core part of the team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. This role contributes to Starbucks' success by assisting the site leader in executing store operations during scheduled shifts. This job deploys baristas and delegates tasks so that they can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with both Starbucks standards and Gopuff standards.

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Gopuff
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
  • Anticipates customer and store needs by constantly evaluating environment for cues
  • Communicates information to manager so that the team can respond as necessary to create a great working environment during each shift
  • Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
  • Provides feedback to manager on employee performance during shift
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to baristas on shift to ensure operational excellence and to improve performance
  • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
  • Executes store operations during scheduled shifts
  • Organizes opening and closing duties as assigned
  • Maintains regular and consistent attendance and punctuality
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
  • Follows health, safety and sanitation guidelines for all products
  • Given the nature of our stores, our working hours could include early mornings, evenings, weekends and/or holidays to give you the opportunity to spend time with your employees. Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

    • Qualifications:

  • 1+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience + 1 year of leadership in a cafe is preferred
  • ServeSafe Certification highly preferred
  • Starbucks or other fast-paced cafe experience preferred
  • Ability to work with fluid schedules
  • Welcoming and helpful attitude toward new team members
  • Learn and adapt to current technology needs
  • Work both independently and with a team
  • Have a focus on quality and take pride in your work
  • Attention to detail and follow a multi-step processes

    • What We Offer

  • Medical/Dental/Vision Insurance (for full-time employees)
  • 401(k) Retirement Savings Plan
  • 25% employee discount & FAM Membership
  • Vacation and Sick Time for eligible employees
  • EAP through AllOne Health (formerly Carebridge)

    • Pay

  • Gopuff pays employees based on market rates, and pay may vary by location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area.
  • Charlotte, NC: $16.00 per hour
  • The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information about this role’s compensation package, please reach out to the designated recruiter.

    • Skills

    Attendance ManagementBeverage PreparationCafè/fast-paced Operation ExperienceCommunication With ManagementCustomer ServiceFood SafetyHealth And SanitationInventory And Quality ControlMulti-taskingNew Employee OnboardingOpening/closing ProceduresOperational ExcellencePresentation StandardsProactive Problem SolvingProcess ImprovementQuality AssuranceRecipe AdherenceRelationship BuildingRisk AssessmentServeSafe CertificationShift SchedulingStaff SupervisionTeam LeadershipTeam MotivationTechnology/utilization For Store OperationsTime ManagementTraining And Coaching

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