Posted 3 months ago

Shift Supervisor - Lead Barista, Starbucks, Baltimore, #95

BaltimoreOn-siteFull-time

AI Summary

Lead shift supervisor for Starbucks operations, responsible for delegating tasks, coaching baristas, and ensuring accurate orders and fast delivery during scheduled shifts.

About this role

Gopuff is seeking a Shift Supervisor for our Starbucks Operations team. Reporting to the Site Leader, this role is a core part of the team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. This role contributes to Starbucks' success by assisting the site leader in executing store operations during scheduled shifts. This job deploys baristas and delegates tasks so that they can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with both Starbucks standards and Gopuff standards.

Responsibilities and essential job functions include but are not limited to the following:

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Gopuff

Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team

Anticipates customer and store needs by constantly evaluating environment for cues

Communicates information to manager so that the team can respond as necessary to create a great working environment during each shift

Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed

Provides feedback to manager on employee performance during shift

Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to baristas on shift to ensure operational excellence and to improve performance

Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns

Executes store operations during scheduled shifts

Organizes opening and closing duties as assigned

Maintains regular and consistent attendance and punctuality

Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards

Follows health, safety and sanitation guidelines for all products

Given the nature of our stores, our working hours could include early mornings, evenings, weekends and/or holidays to give you the opportunity to spend time with your employees. Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

Qualifications:

1+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience + 1 year of leadership in a cafe is preferred

ServeSafe Certification highly preferred

Starbucks or other fast-paced cafe experience preferred

Ability to work with fluid schedules

Welcoming and helpful attitude toward new team members

Learn and adapt to current technology needs

Work both independently and with a team

Have a focus on quality and take pride in your work

Attention to detail and follow a multi-step processes

What We Offer

Medical/Dental/Vision Insurance (for full-time employees)

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time for eligible employees

EAP through AllOne Health (formerly Carebridge)

Pay

Gopuff pays employees based on market rates, and pay may vary by location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area.

Baltimore, MD: $18.25 per hour

The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information about this role’s compensation package, please reach out to the designated recruiter.

Skills

Beverage Preparation And PresentationCustomer ServiceFood Safety And SanitationHealth And Safety ComplianceInventory And Quality ControlMulti-tasking Under High VolumePoint-of-sale Or Cash HandlingProblem SolvingRestaurant Or Cafe OperationsServeSafe CertificationShift SchedulingStandard Operating Procedures AdherenceStrong CommunicationTeam Leadership And CoachingTimeliness And PunctualityTraining And OnboardingWorkflow Organization