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Palantir Technologies

Posted 75 months ago

Open

Site Reliability Operations Analyst - US Government

New York, NYRemoteFull-time

AI Summary

Site Reliability Operations Analyst responsible for crafting, implementing and executing processes to streamline workflows, track projects, remove roadblocks, and keep deployments stable for Palantir customers.

About this role

A World-Changing Company
Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

The Role
As a Site Reliability Operations Analyst you are the engine behind Palantir deployments. You are responsible for crafting, implementing and executing processes to streamline workflows and reduce friction. You track and stabilize projects, remove roadblocks, and anticipate customer needs to free up our engineers to focus their time and attention on the technical problems they are best equipped to solve.
This position requires a combination of project management, process optimization, and execution skills. You are a person who loves fixing problems and always embraces the best idea, even when it is not your own.

Core Responsibilities

  • Work on many different types of problems and challenges. You might be supporting a deployment at a large customer one day, and jetting off to help out with a new pilot project the next.
  • Be the first responders when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it, and only ask for help when we’ve exhausted all that we can possibly do.
  • Craft and implement process to reduce friction and enable all team members to spend their time on what they do best.
  • Think creatively, work collaboratively, and go above and beyond to get the job done.

    • What We Value

  • Extraordinary judgment and composure in high-pressure situations
  • A creative approach to project management centered around lightweight frameworks that enable rapid iteration and low-overhead methods of keeping our customers informed
  • Proven track record of developing effective and collaborative relationships with customers
  • Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics
  • Enthusiasm for working on site with customers and/or supporting internal projects and senior leadership, bringing order and efficiency to critical internal initiatives

    • What We Require

  • Active US Security clearance or eligibility and willingness to obtain a US Security clearance
  • Ability to travel 25-75%, varies by location and team
  • 3+ years of project/program management experience, preferably in a fast-paced or dynamic environment

    • Skills

    Customer Relationship ManagementDeployment CoordinationDocumentationIncident ResponseIssue TrackingMetric TrackingOn-site Customer SupportOperational AnalyticsProcess OptimizationProject ManagementRisk AssessmentScheduling And PlanningStakeholder ManagementWorkflow Automation

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