Site Service Administrator

· Action, manage and appropriately respond to all incoming client communications – e-mail and phone

· To prepare reports daily as required and chase sub-contracted work for timely distribution to the clients

· Working closely with sample reception teams to ensure timely scheduling of work in line with client requirements

· Provide first point of contact, resolution to client queries where possible, or appropriately manage internal resources to resolve problems

· Liaise appropriately with the Laboratory teams to successfully deliver customer projects

· Build and maintain professional relationships with clients and internal stakeholders

These duties are by no means exhaustive and should not be interpreted as a complete definition of the role.

Requirements

· Strong prioritisation and organisational skills.

· Impeccable written and verbal communication ability.

· Excellent telephone manner and customer services skills.

· Experience in a customer facing role.

· Positive attitude towards change.

· Close attention to detail.

· Adaptable and flexible in their approach to work.

· Good IT skills (Microsoft based products; Excel and Word).

· Accurate data entry skills and highly numerate.

· Adaptability to use various in-house systems and processes.