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KnowBe4

Posted 8 days ago

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Snr. Manager, Customer Implementation

São PauloOn-siteFull-time

AI Summary

Senior manager responsible for leading the Customer Implementation Specialist team, setting onboarding and implementation strategies, and ensuring successful delivery of KnowBe4 platform solutions.

About this role

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Skills

APIsCommunicationCross-Functional CollaborationCustomer Lifecycle ManagementCustomer Success StrategyData-driven MetricsEscalation ManagementGo-to-market CollaborationImplementation GovernanceLeadershipOnboarding ProcessesProblem SolvingProcess OptimizationSaaSSolution ArchitectureStakeholder ManagementSystem IntegrationsTeam BuildingVendor Coordination

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