Software Engineering Director
AI Summary
● Own the full technical execution of the CRM and operations platform● Lead architecture, system design, development standards, performance, uptime, andscalability● Manage and grow a development team of full-stack engineers, QA, and businessanalysts● Create engineering processes, sprint structure, code review standards, and QAworkflows● Work directly with leadership, sales operations, call center, marketing, finance, and fieldoperations teams● Translate business requirements into clear technical
About this role
● Own the full technical execution of the CRM and operations platform
● Lead architecture, system design, development standards, performance, uptime, and
scalability
● Manage and grow a development team of full-stack engineers, QA, and business
analysts
● Create engineering processes, sprint structure, code review standards, and QA
workflows
● Work directly with leadership, sales operations, call center, marketing, finance, and field
operations teams
● Translate business requirements into clear technical specifications
● Oversee integrations with dialers, finance platforms, call intelligence tools, installer
platforms, and third-party APIs
● Build and improve modules for CRM, dispatch, pipeline management, geo-routing,
reporting, and AI-assisted call intelligence
● Use AI-assisted development tools to improve engineering speed and quality
● Recruit, mentor, manage, and hold engineering team members accountable
● Ensure fast delivery without sacrificing stability, quality, or security
Requirements
● 5+ years of hands-on software engineering experience
● 2+ years in a technical leadership or engineering management role
● Strong full-stack development experience
● Experience with technologies such as:
○ Next.js
○ React
○ Node.js
○ PostgreSQL / Supabase or similar databases
○ REST APIs
○ Webhooks
○ Cloud-based application architecture
● Strong understanding of scalable system architecture
● Experience managing developers, QA, and business analysts
● Ability to turn complex business requirements into clear technical plans
● Experience shipping software quickly while maintaining quality
● Strong communication skills with both technical and non-technical teams
● Comfortable working in a fast-paced environment with changing priorities
Preferred Experience
● Experience building CRM, dispatch, sales operations, or field operations software
● Experience with call center technology, dialers, telephony, or call intelligence platforms
● Experience with AI/LLM tools or AI-powered product features
● Experience with high-volume data systems
● Experience managing offshore or distributed engineering teams
● Experience scaling an engineering team from a small group to a larger department