ASAPP builds the AI that runs customer experience for the world’s largest enterprises: tier-1 airlines, global banks, telcos, and insurers whose contact centers handle hundreds of millions of interactions a year. Our Customer Experience Platform (CXP) puts generative AI directly into voice and digital channels at production scale, where accuracy is non-negotiable.
We're hiring a Solution Engineer who can deeply understand the business and technical challenges that define our customers in the enterprise space. The right candidate for this role is a creative technologist who loves to help organizations fully realize the value of ASAPP solutions, while at the same time providing deep technical expertise and partnership
What you'll do
Partner with Account Directors to evangelize, position, and sell the technical and business value of the ASAPP platform
Lead interactive, collaborative discovery sessions and workshops to understand current technologies, customer’s overall business pain, strategic opportunities, and decision criteria with the C- level sponsor, IT, and the primary decision-maker (CX Leaders, Chief Digital Officer)
Partner with Account Directors in navigating large enterprise accounts by providing distinct perspectives based on technical experience and domain expertise
Deliver rich and compelling product demonstrations to educate stakeholder audiences on how ASAPP will solve their specific needs
Work with customer Product and IT departments to understand and address technical, security, networking, and integration requirements
Scope, analyze and summarize customer objectives and recommend a comprehensive technical solution that meets business needs
Act as a bridge between prospects and the ASAPP Product and CX organizations, providing critical market feedback in a quickly evolving space
What you'll need
2-5+ years of Pre-sales and/or Business Value experience at the Enterprise level in the software industry
Possess excellent communication skills - adept at speaking with C-level executives (Chief Digital Officer and Head of CX) and technical business owners within the IT organization
Natural curiosity, scrappiness, and determination to figure out how things work, fix and improve them
Ability to travel to customers (national territory)
A deep understanding of enterprise technical environments, ideally with experience in the Customer Experience or Contact Center space
What we'd like to see
Early-stage software, preferably SaaS, technical pre-sales (SE) experience
Experience working in a fast-paced, high-growth software company where change is a constant
Consultative approach - can create a long-term, compelling vision and join the customer in partnership on their journey to solve their most significant challenges
Worked on complex, 7 figure transformational deals, not transactional, out-of-the-box deals
Experience working with Fortune 50/Fortune 100 customers
Benefits
Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance
401k matching
Fitness and wellness stipend
Mobile phone reimbursement
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) and unlimited sick leave
