Align Technology
Posted 9 days ago
Sr. Regional Manager, Key Accounts
Canada-Manitoba-Field basedRemoteFull-time
AI Summary
As the Sr. Regional Manager, Key Accounts, you will lead a team of Key Account Managers. You will be an active member of Canadian Leadership Team. This role is focused on driving a consultative, partnership-based approach to customer engagement.
About this role
As the Sr. Regional Manager, Key Accounts, you will lead a team of Key Account Managers. You will be an active member of Canadian Leadership Team. This role is focused on driving a consultative, partnership-based approach to customer engagement. Together with your team, you will help practices identify opportunities, assess operational and clinical needs, and develop customized holistic business plans aligned to each customer’s desired future state.
You will lead your team to move beyond transactional selling by bringing a deep understanding of the customer’s business through workflow assessments, utilization analysis, growth planning, innovation adoption, and cross-functional collaboration.
Your team will support customers in integrating the Align Digital Platform, an end-to-end ecosystem of technologies, workflows, services, and education designed to help practices improve efficiency, patient engagement, and long-term growth. Working closely with Regional Managers, Clinical, Marketing, Finance, and Operations, you will help ensure customers experience Align as a strategic partner focused on outcomes, innovation, and long-term success.
Key Responsibilities
- Lead, motivate, and inspire a team of approximately 5–8 Key Account Managers focused on strategic partnership growth, treatment adoption, and iTero performance across the region
- Coach and develop KAMs through co-travel, business reviews, strategic account planning, and ongoing performance feedback, and the analysis of data
- Drive a consultative business partnership model focused on understanding customer goals, workflows, risks, and growth opportunities
- Ensure KAMs conduct holistic business audits and develop customized business plans to support each customer’s desired future state
- Support the expansion and adoption of Invisalign, iTero, Exocad, and future Align innovations across strategic accounts
- Partner closely with Territory Managers and Regional Managers to deliver an One Align customer experience
- Coordinate cross-functional resources including Clinical, Marketing, Finance, Operations, and Customer Success to support customer priorities and execution
- Drive operational excellence through strong funnel management, forecasting discipline, account planning, and KPI accountability
- Build a high-performance culture grounded in collaboration, accountability, authenticity, and customer-centricity
- Direct the partnership and collaboration of sellers within the region to maximize customer experience and ongoing promotion of Align solutions
Skills, Knowledge & Expertise
- Bachelor’s degree and/or equivalent experience required
- Minimum 10 years of B2B sales leadership, strategic account management, or commercial experience preferred
- Previous experience leading consultative sales teams within medical device, healthcare, dental, or technology industries preferred
- Demonstrated success coaching and developing high-performing commercial teams
- Strong analytical, business planning, and strategic thinking skills
- Ability to build executive-level customer relationships and lead complex partnerships
- Experience working within cross-functional and matrix organizations
- Proficiency with Microsoft Office applications, CRM systems, and Salesforce preferred
- Strong English written and verbal communication skills; effective presenter across diverse audiences required. Bilingual French/English required for Quebec-based roles
- Possess and maintain a valid driver’s license and a good driving record to meet the requirement to travel extensively within the region including overnight travel
- Legally authorized to work in Canada and able to travel occasionally to the United States
Benefits
If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.
For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.
Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.
This posting is for an existing vacancy within our organization. Canadian work experience is not required for this position. We welcome applicants from all backgrounds.
We use automated tools (including artificial intelligence “AI”) in our hiring process. This may include AI-based screening or assessment of applications. All final hiring decisions will be made by humans.
This posting is for an existing vacancy within our organization. Canadian work experience is not required for this position. We welcome applicants from all backgrounds.
We use automated tools (including artificial intelligence “AI”) in our hiring process. This may include AI-based screening or assessment of applications. All final hiring decisions will be made by humans.