Sr. Tax Analyst

Fortune 500 Company

Process tax exemption requests from Customer Care groups and exempt customers from taxes and surcharges in the various billing platforms.
Ensure that exemption certificates and/or waivers are valid, accurate and timely processed.
Ability to review and approve tax credits with properly supported documentation.
Provide the Transaction Tax Audit Group with exemption certificates as requested for audits.
Assist with billing system conversions, and other projects relating to customers’ tax and surcharge exemptions.
Develop and design exemption workflow/process improvements for staff efficiencies.
Initiates the evaluation and analysis of the workflow to identify changes, where applicable, to the workflow and addresses/designs process changes in order to expedite customer exemptions.
Research, analyze, and resolve customer exemption disputes

Assist with the embedded base exemption cleanup for the various billing systems.
Assist with the special projects as needed

Lead and/or manage exemption process improvement projects. Leverage exemption expertise to build automated tools.
- Evaluate current workflow- to-design new automation tools.
- Develop work plan to build and implement automation tools.

Define, direct, and communicate exemption policy and procedures to customer support and marketing groups and ensure compliance with the policy

Qualifications

Experience: Relevant business\tax\ or finance experience; knowledge of Verizon billing systems, Access, and Excel
Other: Strong interpersonal skills; excellent communications skills; strong analytical skills.

Candidate must be highly a motivated, self-starter with strong PC skills.

Education and Certifications

Please provide the minimum levels to qualify for this job

$60 to $80K