Posted 11 months ago

Staff Technical Support Engineer

BengaluruRemoteFull-time

AI Summary

Staff technical support engineer who analyzes production incidents, troubleshoots IAM-related issues, and collaborates with Engineering/DevSecOps to support Saviynt and CPAM offerings for customers.

About this role

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

WHAT YOU WILL BE DOING

Communicate with end users/businesses to explain the issue(s) and solutions for implementation related questions

Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents

Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures

Identify, debug and troubleshoot break fix issues and take it to a resolution

Respond and resolve issues within agreed service levels

Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings

WHAT YOU BRING

Strong Domain knowledge in Identity and Access Management (IAM)

Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM

Knowledge and experience in invoking REST/SOAP web services using tools such as Postman

Database : Extensive experience in database operations & SQL

Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)

Basic knowledge of operating systems such as Linux, Unix &amp; windows

Prior experience integrating with any SSO providers

Experience working with global Customers and strong customer focus

Excellent written and verbal communication skills

Keywords: Cloud, Java, Scripting, Linux, SQL

Minimum 6+ years experience in implementing various IGA solutions

Skills

DevSecOpsGroovyIAMIGAIGA SolutionsIncident ManagementISIMJavaKnowledge ArticlesLinuxOIMPostmanPythonREST APIRoot-cause AnalysisSailPointSaviyntShellSOAPSOPsSQLSSOUnixWindows

Staff Technical Support Engineer

About this role

WHAT YOU WILL BE DOING

WHAT YOU BRING

Skills

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