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VICI

Posted 12 days ago

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Store Manager

Walnut Creek, CAOn-siteFull-time

AI Summary

Store Manager leads store operations, drives sales, and develops the team to deliver excellent customer experiences on the sales floor.

About this role

VICI is the ultimate shopping destination for the modern fashionista. Our assortment covers women’s apparel, accessories, footwear, and handbags. We offer an on-trend assortment with capsule-like weekly drops, featured shops, influencer collaborations, and curated daily drops focused on our customers’ lives and the styling inspiration they need. Much of our assortment is exclusive and made with our customers’ shopping preferences and feedback top of mind. We buy and design sophisticated, trend right, and modern styles we know our customers will love.

What started as a small family-owned business, has grown since its start in 2012, to a brand with a strong online and social presence. Affordability, quality, and customer service are at the center of our brand and we always strive to ensure our customers are satisfied with their VICI experience. From opening our Nashville retail store to launching pop ups in Newport Beach and Venice Beach, VICI is increasing its retail footprint to bring more awareness to the brand. We are just getting started and excited about what the future holds!

About the Role

We’re looking for a passionate and driven Store Manager to be the heartbeat of our retail location. This role is perfect for a leader who thrives on the sales floor, inspires teams, and is energized by creating unforgettable customer experiences.

As Store Manager, you will shape both the performance and culture of the store—balancing hands-on leadership with strategic business execution. You will lead with a customer-first mindset, elevate your team, and drive strong business results while representing the brand at its highest standard.

This role is built on three core pillars:

Brand & Customer Experience

  • Lead by example: Serve as the ultimate brand ambassador by embodying the VICI culture and lifestyle on the sales floor.
  • Prioritize the shopper: Create a customer-first environment where stylists proactively build relationships, pull outfits, and offer expert fashion feedback .
  • Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.
  • Maintain product knowledge and ensure delivery of information to staff.

    • Sales & Business Operations

  • Drive Profitability: Take ownership of top-line sales growth by analyzing daily performance and executing strategic sales initiatives.
  • Analyze sales reports and data to determine needs of the business and collaborate with partners to set strategies to achieve goals.
  • Operational Excellence: Manage daily store operations, ensuring visual merchandising standards are met and the sales floor remains impeccably organized.
  • Work closely with buying team to advise on product assortment and displays based on customer demographics and market trends
  • Maintain organization, upkeep, and cleanliness of both sales floor and backroom

    • Team Leadership & Development

  • Coach & Develop: Actively onboard, train, mentor, and develop both associates and assistant managers to reach their full potential.
  • Ability to train team on all store operations tasks from register to stockroom
  • Collaborative Culture: Foster an encouraging, fast-paced work environment where team members communicate openly and collaborate to serve the customer
  • Build candidate pipeline.

    • What You Bring

  • 5–7 years of retail experience, including at least 2 years in a supervisory or leadership role
  • Strong ability to lead, influence, and communicate across all levels of the organization
  • A customer-obsessed mindset with a natural ability to build relationships
  • Excellent analytical, organizational, and time management skills
  • Confidence working in a fast-paced, evolving startup environment
  • Strong problem-solving skills with a proactive, solutions-oriented approach
  • Proficiency in tools such as Google Workspace, Microsoft Office, Mac OS, Slack, and retail systems

    • Work Environment

  • Ability to lift and move merchandise and fixtures up to 50 lbs
  • Extended periods of standing and walking throughout the store
  • Comfortable working hands-on in a dynamic retail environment
  • Use of standard office and retail equipment daily

    • Schedule

    This is a full-time role. Availability must include evenings, weekends, and holidays as needed.

    Skills

    Backroom OperationsCustomer ServiceData AnalysisGoogle WorkspaceInventory ManagementMac OSMerchandising StandardsMicrosoft OfficePOS SystemsRetail SystemsSales ForecastingSlackStaff TrainingStore OperationsTeam LeadershipVisual Merchandising

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