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Insomnia Cookies

Posted 39 months ago

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Store Manager in Training (MIT)

West Chester PAOn-siteFull-time

AI Summary

A Store Manager in Training (MIT) supervises and trains store team members, performs manager-on-duty shifts, conducts interviews, and supports inventory and scheduling to develop leadership skills in a retail/hospitality setting.

About this role

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our West Chester store located at 142 W Gay St, West Chester, PA 19380 and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company! This is a great opportunity to work at our key training store in Pennsylvania with one of our most experienced Training Managers in the country. If you are seeking an entry to mid-level Management role in hospitality/retail, this would be an awesome opportunity to kick start your leadership/training career with our industry leading company.

Our sweet MIT perks & compensation:

  • Market competitive hourly compensation PLUS eligibility for end of month store bonus as well!
  • Excellent comprehensive benefits 1st day of the month after 60 days of employment (medical, vision, dental and pet insurance)
  • $25.00 monthly cellphone stipend
  • 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
  • Job stability with a rapidly growing and reputable company
  • Achievable growth/promotion opportunities
  • You get to work in a fun, exciting team environment
  • FREE cookies with every shift!

    • What will I do as a MIT with Insomnia Cookies?

  • Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
  • Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries.
  • Lead new hourly staff onboarding and initial training.
  • Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence.
  • Support Store Ops Manager with ordering, inventory control and scheduling.
  • Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.).
  • Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.

    • Desired skills/experience:

  • At least 1 year of experience in a supervisory role within a restaurant or retail store
  • Prior experience conducting in-person interviews of hourly support staff
  • Prior Point of Sale (POS) systems experience
  • Ability to utilize MS Office, Word and our Applicant Tracking System
  • Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
  • Must be 18 years of age or older and have legal eligibility for employment in the United States

    • Skills

    Applicant Tracking SystemCustomer ServiceInterviewingInventory ControlMS OfficeOnboardingPOS SystemsSupervisory ExperienceUpsellingWord

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