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Artera

Posted 2 months ago

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Strategic Partner Manager

Santa Barbara, CaliforniaOn-siteFull-time

AI Summary

Strategic Partnerships professional responsible for managing and scaling high-value relationships with EHR, CPaaS, cloud infrastructure, and marketplace partners; oversees external integrations and cross-functional programs from planning to executive reporting.

About this role

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Our Impact: Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!

Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.

Responsibilities

  • Strategic Partnerships: Manage and scale high-value relationships across EHR, CPaaS, cloud infrastructure, and marketplace categories; maintain direct vendor leadership access to bypass standard support queues.
  • Technical Bridge: Oversee the integrity and performance of all external technical integrations in partnership with internal stakeholders.
  • Interoperability Management: Direct technical relationships with interoperability and EHR vendors to ensure seamless, reliable data flow.
  • Ecosystem Operations: Scale marketplace onboarding by developing a standardized Partner Playbook, reducing internal stakeholder manual involvement.
  • Cross-Functional Leadership: Drive complex programs with internal and external stakeholders, managing end-to-end execution from joint planning to executive reporting.

    • Requirements

  • Experience: 4–8+ years in partner management, technical program management, solutions / implementations, or a comparable role
  • Industry Experience: Working knowledge of the U.S. healthcare IT ecosystem — EHRs, middleware, point solutions, patient engagement
  • Strategic Relationship Experience: Experience working with integration vendors, EHRs, and/or interoperability programs
  • Technical Proficiency: Familiarity with API-based integrations and third-party systems
  • Operational Intelligence: Strong project management experience – ability to manage multiple workstreams and drive end-to-end execution across stakeholders simultaneously

    • Bonus

  • Familiarity with HL7/FHIR and healthcare integration standards
  • Background in enterprise SaaS and/or digital health
  • Track record of structuring and negotiating partnership agreements
  • Prior experience working at or with telecom and/or EHR vendors

    • Skills

    API IntegrationsData Flow GovernanceDigital HealthEHR InteroperabilityEnterprise SaaSHL7/FHIR (bonus)Integration VendorsInteroperability ProgramsPartner Program ManagementProject ManagementStakeholder ManagementThird-party SystemsVendor Negotiations

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