JETSET Pilates
Posted 1 month ago
Studio Lead
Falls Church, VAOn-sitePart-time
AI Summary
Studio Leads provide client service, assist staff, and handle front desk duties including phone, email, sales, and check-in to create a welcoming studio environment.
About this role
Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.
Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.
Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.
Duties and Responsibilities
Skills
Calendar/appointment CoordinationCRM (AXLE)Customer ServiceFront Desk OperationsGroup Fitness Studio OperationsInventory RestockingMembership And Class Package SalesMulti-channel Communication (in-person, Phone, Email)Payment ProcessingPolicy And Pricing KnowledgeRetail SalesTeam Coordination
