Posted 5 months ago
Studio Lead - Park Ave
Park Ave., New York, NYOn-sitePart-time
AI Summary
Studio Leads assist clients and staff, handling check-ins, inquiries, sales, and front-desk duties to create a welcoming studio environment. They support instructors and management with opening/closing tasks and member retention.
About this role
Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.
Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.
Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.
Duties and Responsibilities
Skills
AXLE CRMCash HandlingCRM Usage (AXLE)Customer ServiceData EntryEmail CorrespondenceFront Desk OperationsInventory RestockingLobby MaintenanceMembership And Class Package SalesPhone EtiquettePoint Of SalePricing And Policy AccuracyRetail SalesScheduling SupportVendor/brand Knowledge
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