Jobless Developer
JETSET Pilates logo
JETSET Pilates

Posted 7 months ago

Open

Studio Lead - Preston Hollow

PrestonOn-sitePart-time

AI Summary

Studio Lead role focused on client service, sales, front-desk duties, and supporting instructors at JETSET Pilates.

About this role

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

  • Sell memberships and class packages in-person, online, and over the phone.
  • Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
  • Assist in delivering the ultimate boutique fitness experience to every client, every time. Provide the highest level of customer service to all clients and visitors upon arrival.
  • Greet and check-in clients professionally upon arrival and thank them as they leave.
  • Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
  • Maintain a clean and tidy studio.
  • Process retail sales and restock inventory as needed.

    • Role Requirements

  • Passionate about fitness &/or pilates
  • Confident with strong sales skills

    • Skills

    AXLE CRMClass/package SalesClient Relationship ManagementCRM UsageFront Desk OperationsGreeting And Check-inInventory MaintenanceMultichannel CommunicationOpening And Closing DutiesPhone And Email SupportPolicy And Pricing KnowledgeRetail TransactionsSalesTidy Studio Maintenance

    Explore related jobs

    More jobs at JETSET Pilates

    Similar AXLE CRM jobs

    Jobs in Preston

    Browse these categories

    Client Relationship Management JobsCRM Usage JobsSales JobsJobs in United States