Study Participant Call Center Representative - Spanish Bilingual
Tempe, AZOn-siteFull-time
AI Summary
Call Center representative handling inbound/outbound calls for study participation, screens callers for eligibility, and enters data for eligible participants. Bilingual Spanish-English required; on-site training with potential shift to remote after 90 days.
About this role
Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.
Spoken Spanish-English bilingual fluency is required in our Call Center. In this role, you will answer inbound calls from members of the public interested in participating in our Phase 1 clinical drug trials. You will screen callers for study eligibility, and then collect and enter personal data for those eligible to participate. You will also make outbound calls to schedule appointments, as needed.
This is a Benefitted Full-Time role which works 40 hours per week. The Call Center operates Monday-Saturday.
Requirements:
Please Note:
Skills
Bilingual Spanish-EnglishCall Center ExperienceCustomer ServiceData EntryEligibility AssessmentInbound CallsOnboardingOutbound CallsPhlebotomySchedulingScreeningTempe Az?Training Coordination
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