Supervisor -

Dolls Kill is a global fashion brand built around bold self-expression, fashion culture, music,
nightlife, and immersive customer experiences. As our Live Sales and social commerce division
rapidly expands, we’re continuing to build a strong operational and leadership team to support
livestream growth across platforms including Whatnot and TikTok Live.

The Live Sales Supervisor is responsible for supporting the daily execution, team performance, operational flow, and customer experience of the Live Sales department. This role focuses heavily on team supervision, show execution, operational organization, KPI performance, and the maintenance of strong business standards throughout livestream operations.

The ideal candidate has experience leading teams in fast-paced retail, production, or sales environments and understands how to balance customer engagement, operational efficiency, and business performance.

Responsibilities

Support the day-to-day operations and execution of the Live Sales department

Supervise Hosts, Auctioneers, Curators, Prep, and Fulfillment teams during livestream operations

Help ensure livestreams are organized, operationally prepared, and customer-ready

Monitor team productivity, pacing, engagement, and overall show execution

Assist with achieving business KPIs, including revenue, conversion, AOV, units sold, and operational efficiency

Support scheduling, task delegation, workflow organization, and team communication

Partner with merchandising, inventory, fulfillment, and production teams to support business needs

Assist with inventory flow, replenishment, organization, and operational accuracy

Help troubleshoot operational challenges in real time during live programming

Support onboarding, training, coaching, and development of team members

Ensure company standards, operational processes, and customer experience expectations are maintained

Assist with post-show recaps, operational reporting, and performance feedback

Maintain a strong understanding of Dolls Kill product categories, promotions, and brand voice.

Qualifications

1–3+ years of leadership, retail, operations, or supervisory experience preferred

Strong organizational, communication, and multitasking skills

Ability to lead teams in fast-paced, high-energy environments

Strong problem-solving and operational decision-making abilities

Experience in retail, sales, fulfillment, production, social commerce, or customer experience environments preferred

Comfortable adapting quickly during livestream operations and changing business needs

Flexible availability including evenings, weekends, and event-based scheduling

Experience with Shopify, Whatnot, TikTok Live, or livestream commerce is a plus

Passion for fashion, digital commerce, customer engagement, and team leadership