Support Specialist
DenverHybridFull-time
AI Summary
Supports customers by addressing inquiries, troubleshooting issues, and guiding users through processes in a hybrid Denver-based environment.
About this role
The deadline to apply to this role is April 15th, 2026.
Location and Logistics:
This is a hybrid role. You must report to our Denver office at least 51% of your working time, and 100% of the time in your first 60 days of employment.
Ability to work one of the following shifts Monday - Friday:
7am-4pm MST
9am-6pm MST
Salary: $70,000-80,000 with a variable bonus based on company performance.
Visas: We are unable to sponsor work visas for this role, and you must be authorized to work in the United States.
Interview Schedule: 30-minute initial call with our recruiter, and up to three 30-45-minute video or onsite interviews with members of our team, followed by an offer pending references. At least one interview will cover hypothetical support scenarios. The estimated interview time commitment is up to 3 hours.
Please note that, due to the nature of our work in the financial services industry, the selected candidate will be subject to background and reference checks as part of the onboarding process.
Skills
CRM SoftwareCustomer SupportDatabase BasicsDocumentationMS Office/Google WorkspaceOn-call SupportPhone EtiquetteRemote DiagnosticsSDLC BasicsTicketing SystemsTroubleshootingWorkflow Automation
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