Team Leader IPM (Implementation Project Management)

As Team Lead Implementation, you are at the heart of our Customer Success organisation. Your mission: lead and grow a team of Implementation consultants, structure how we deliver value to our largest clients, and turn a high-performing but fast-moving team into a truly scalable function. You will own the full implementation experience for our mid-market and enterprise accounts — from kickoff to go-live — while building the processes, tools and rituals that make your team excellent.

🏗️ Lead your team, Structure & scale the function

Manage, coach and develop a team of Implementation consultants (a mix of senior and junior profiles), fostering a culture of trust and ownership

Clarify roles and responsibilities across the implementation lifecycle — making sure nothing falls between the cracks

Own, challenge and contribute to improving the implementation methodology, playbooks and best practices

Drive change management with the rollout of Rocketlane as our new project management tool (starting September)

📊 Pilot performance

Run regular 1:1s, team rituals and performance reviews

Define and track KPIs across the team (time-to-value, project health, Service margin, stock)

Report on delivery performance and flag risks proactively to leadership

🤝 Drive client success on strategic accounts

Own or support delivery on complex, multi-stakeholder enterprise deals

Act as an executive escalation point when implementations face friction

Build trusted relationships with C-level contacts on key accounts

🔗 Be the bridge

Partner with CS Ops and Strategy teams on tooling and process improvements and implicate the team

Work closely with Sales, CSM, and Product teams to align on client expectations and product gaps

Feed insights from the field back into the organisation to improve the overall client journey

You have experience in Professional Services in a SaaS environment

You have already managed a team — even a small one — and you're ready to take it to the next level

You are structured, proactive, and comfortable making decisions in ambiguous situations

You know how to address C-level stakeholders with confidence and clarity

You thrive in fast-paced, high-growth environments. You take initiatives and don't wait to be told what to do

You are fluent in French and English

⭐️ Bonus: knowledge of finance, treasury, or ERP systems / experience with Rocketlane

Take on a brand new role with real scope to shape how implementation works at Agicap

Work on a product that solves a real, critical pain point for CFOs across Europe

Join a fast-scaling team with international ambitions (France, UK, Germany, Spain — and now the US)

Be part of a company where people move quickly, learn constantly, and make an impact from day one

First call with Eline from the Talent Acquisition Team

Round 1 with Olivier, Director of Professional Services FR & UK — your future manager

Round 2 - Case study & role play with Olivier + a member of the IPM teaù

Round 3 with Davide Pugliese, SVP

Final Round at our HQ in Lyon with Philippe Cheron, Global COO and the IPM team