Tech Operations

At OakNorth, we're on a mission to empower ambitious businesses and the communities they serve. Since 2015, we've lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while driving economic growth in the markets we serve.

Be the force multiplier that amplifies tech leadership impact across OakNorth. You'll work directly with the CTO and senior engineering leaders, gaining unique visibility into strategic decisions while building critical operational and technical skills. This role is for someone who wants to learn fast, make tangible impact from day one, and develop the judgment and execution capability that defines great technical leaders. You'll remove friction, drive clarity, and create the space for the team to do their best work—turning chaos into capability.

Run cohort onboarding programmes including scheduling, materials, checklists and follow ups

Coordinate vendors and manage light vendor relationships and delivery trackers

Gather, reconcile and maintain reporting inputs linked to senior manager responsibilities and risk logs

Perform research and produce concise briefings that support technical and regulatory decisions

Own meeting administration for tech leadership: agendas, notes, actions and escalation tracking

Maintain and improve the Tech Ops knowledge base, runbooks and standard templates

Support sandbox and environment provisioning requests and basic CI/CD deployment coordination where appropriate

Assist with data collection and dashboards that surface delivery health, risks and blockers

Drive small continuous improvement initiatives that remove common friction points

Notion for knowledge management, runbooks, and process documentation

AI assistants (Claude, ChatGPT, Cursor) for research, drafting, analysis, and automation

Slack for coordination and stakeholder communication

Spreadsheets and lightweight BI tools for reporting dashboards and metrics tracking

Basic familiarity with GitHub, AWS, and deployment workflows (you'll learn on the job)

Automation tools like Zapier, Make, or Python scripts for workflow improvements

Measured reduction in senior leadership admin hours per week or month

Improved onboarding time to productivity for cohorts or reduced time-to-first-deploy for new joiners

Action closure rate from leadership meetings and reduction in outstanding blockers

Quality and timeliness score for SMF and regulatory reporting inputs

Stakeholder satisfaction for vendor coordination and Tech Ops support

We embrace difference and know that when we can be ourselves at work, we are happier, more motivated, and creative. We want to be able to bring our whole selves to work, have our own perspectives and know that we belong. As such, through your behaviours at work, we expect you to reflect and actively sustain a healthy engineering environment that looks like this:

A wide range of voices heard to the benefit of all

Teams that are clearly happy, engaged, and laugh together

Perceivable safety to have an opinion or ask a question

No egos - people listen to and learn from others at all levels, with strong opinions held loosely