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KnowBe4

Posted 17 days ago

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Tech Support Coordinator (Hybrid)

São PauloHybridFull-time

AI Summary

The Tech Support Coordinator handles incoming calls, routes support tickets, and schedules Tier 1 support for Brazil-based and global customers in a hybrid São Paulo office.

About this role

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Skills

ChromeCustomer ServiceGmailGoogle DocsHelp Desk SystemsInternet ExplorerMS Office (Word, Excel)Phone SupportSchedulingTicket RoutingVerbal CommunicationWritten Communication

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