AI Summary

Technical Account Manager at TTEC Digital oversees strategic client relationships and coordinates technical execution for Amazon Connect and AWS-based contact center ecosystems in a remote Bogota-based role.

About this role

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks a Technical Account Manager (TAM) to join our growing organization in Bogota, Colombia.

This is a 100% remote opportunity!

The Technical Account Manager will steward strategic client relationships, drive platform adoption, and ensure measurable outcomes across Amazon Connect and AWS-based contact center ecosystems. This role blends technical leadership, client partnership, and operational excellence to deliver a seamless, high-value Managed Services experience.

What You Will Do:

Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders.

Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations.

Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability.

Monitor platform usage, performance trends, and health indicators; provide forward-looking recommendations that improve reliability and business outcomes.

Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams.

Support renewal readiness and long-term planning by keeping environments optimized, documented, and aligned to the client’s roadmap.

What You Will Bring:

Experience in Technical Account Management, Technical Program Management, Solutions Consulting, or similar roles supporting cloud contact center platforms.

Working knowledge of Amazon Connect, AWS services, telephony/IVR, cloud operations, and modern CX architectures.

Reading, writing, and speaking fluency in the English language is a MUST-HAVE

Ability to translate client goals into actionable technical plans and lead cross-functional execution.

Strong communication, stakeholder management, and executive-level summarization skills.

Familiarity with Jira, ServiceNow, Microsoft Dynamics, or similar workflow/ITSM tools.

Skills

Amazon ConnectAWSChange RequestsCloud OperationsData-driven InsightsEnvironment StabilityExecutive-level SummarizationIncidentsJiraMicrosoft DynamicsModern CX ArchitecturesRelease CoordinationRisk ManagementServiceNowStakeholder ManagementTelephony/IVRWorkflow/ITSM Tools

Technical Account Manager

About this role

What You Will Do:

What You Will Bring:

Skills

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