A Technical Administrator (Solar) provides expert technical support for complex Solar PV customer queries, managing and resolving tickets, conducting outbound callback investigations, and coordinating with installers and partners.
About this role
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Key Responsibilities
We’re looking for a Technical Administrator (Solar) to join our team and provide expert technical support for customers with more complex Solar PV queries. You’ll act as a specialist problem-solver, supporting customers, colleagues and delivery partners with accurate technical guidance, clear communication and strong ownership of cases through to resolution.
You’ll manage and resolve complex Solar PV technical support tickets, using your knowledge of solar systems, inverters, monitoring platforms and installation standards to identify root causes and recommend the right next steps. Rather than taking general inbound calls, you’ll work from a triaged queue of technical cases and contact customers through scheduled outbound callbacks, giving you time to review the issue properly before speaking with them.
Responsibilities
Fault Investigation & Diagnosis: Investigate Solar PV system faults, performance concerns and monitoring issues.
Technical Customer Communication – Provide clear, confident technical explanations to customers.
Stakeholder Coordination – Liaise with installers, field teams, manufacturers and internal teams to progress cases.
Case Documentation Management – Keep accurate case notes and ensure tickets are updated clearly.
Technical Issue Analysis – Identify patterns in recurring technical issues and share insight with the wider team.
Technical Process Improvement – Help improve technical processes, troubleshooting guides and customer support standards.
Escalation Support – Support first-line teams by acting as an escalation point for complex Solar PV queries.
Skills, Knowledge & Expertise
We’re looking for someone with strong technical curiosity, excellent communication skills and a calm, methodical approach to problem-solving. You’ll likely have experience in Solar PV, renewables, electrical systems, technical customer support or field service coordination.
Essentials:
A good understanding of Solar PV systems and common technical issues.
Confidence interpreting technical information and troubleshooting faults.
Strong written and verbal communication skills.
The ability to explain technical problems in a simple, customer-friendly way.
Excellent attention to detail and case ownership.
A structured approach to managing tickets and callbacks.
The ability to work well with internal teams, installers and external partners.
Desirable:
Experience with inverters, monitoring portals, battery storage or MCS standards.
Background in electrical fault finding or renewable energy customer support.
Your base of Operations: Office, warehouse, and beyond Our head office is in Chippenham, Wiltshire, with additional offices and warehouses in Lincoln, Ringwood (Hampshire), and Kent. For this role, we’re looking for candidates based in the Ringwood, Hampshire area. The position will involve some travel, including occasional overnight stays.
Our working hours are 40 a week, Monday - Friday.
Benefits
🎁 Annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
🌞Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
💸Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
🧠Look after mind and body: Workplace support from our team of Mental Health First Aiders. Employee Assistance Programme powered by YuLife, for confidential support with life's more difficult moments.
💰Life Assurance (a cash lump sum of 6X your salary for your family/next of kin)
🪴Greener for Good : EV leasing scheme and Cycle to work scheme
🎯Development opportunities: Good Learning platform that provides access to online learning and workshops, as well as hosting a range of podcasts, videos and articles, helping you grow your skills and knowledge.
Skills
Case ManagementFault DiagnosisInvertersMCS StandardsMonitoring PlatformsSolar PV SystemsTicketing Systems
