Jobless Developer
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Veeva

Posted 20 months ago

Open

Technical Customer Service Associate

ColumbusRemoteFull-time

AI Summary

Customer-focused support professional assists end users with Veeva’s applications, resolving issues and suggesting improvements to enhance client success and product usability.

About this role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role
This Role is ideal if you are looking to build a career with a company that has a track record of success and excellent corporate culture grounded in our values - Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software this job is for you!

What You'll Do

  • Advise end users on best practices when using Veeva’s applications
  • Identify and resolve client issues associated with Veeva’s applications
  • Build strong and professional relationships with all users of Veeva’s applications
  • Provide recommendations/feedback on client service improvements and product development
  • Maintain the highest standards of customer service, quality and professionalism with customers and coworkers
  • Maintain accurate records of all email/telephone/chat correspondence related to the role

    • Requirements

  • 1+ year relevant experience in a technical customer support role or related technical field
  • Effective communication, organizational and time management skills
  • Professional telephone manner
  • Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
  • Excellent verbal and written communication skills
  • Ability to quickly understand client requirements and needs and articulate potential solutions
  • Must live within 2 hours from Columbus, OH, USA

    • Nice to Have

  • Bilingual in Spanish

    • Perks & Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

    • Compensation

  • Base pay: $35,000 - $65,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

    • Skills

    Briefing And TrainingCRM/support ToolingCustomer Relationship ManagementData EntryEffective CommunicationIssue EscalationMicrosoft ExcelMicrosoft PowerPointMicrosoft WordProblem SolvingTime ManagementTracking And Logging Communications

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