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Posted 11 months ago

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Technical Field Specialist

Youngstown, OHHybridFull-time

AI Summary

Technical Field Specialist coordinates field testing of pre-release mobile hardware and software across multiple transport modes, troubleshooting on-site, and documenting results to ensure data integrity and system reliability.

About this role

About the Role

Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.

Key Responsibilities

  • Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment
  • Track inventory and stage equipment for upcoming field sessions

    • Field Sessions (In the Vehicle):
  • Travel to designated locations and transport modes (cars, buses, trains, planes)
  • Run ~90 minute test sessions on mobile/wearable tech in motion
  • Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site
  • Capture logs, escalate defects, and keep operations running smoothly

    • Post-Test Wrap-Up:
  • Verify that collected data has synced with backend systems
  • Produce session documentation: results, app issues, logs, and downtime
  • Suggest improvements to testing workflows

    • Requirements

  • Bachelor’s degree, or 2–3 years of hands-on technical support/testing experience
  • At least 1 year of QA testing or support experience with mobile apps/devices
  • Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)
  • Excellent written and verbal communication—able to collaborate with cross-functional teams
  • Reliable travel capability with a valid driver’s license and ability to use multiple transport modes
  • High responsibility, flexibility, confidentiality mindset, and strong interest in tech
  • Clean driving record and criminal background

    • Why Join?

  • Work on the cutting edge of mobile and location-based tech
  • Gain diverse field experience across different transport modes
  • Collaborate with industry-leading engineers and project managers

    • Skills

    Backend Data WorkflowsConnectivity TroubleshootingData SynchronizationDevice ProvisioningDocumentation WritingExcel/SheetsField TestingInventory TrackingIssue EscalationJavaScriptLog CaptureMobile TestingQA TestingSQLTest Session CoordinationTroubleshooting On-siteVehicle/field Deployment Logistics

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