Posted 11 months ago

Technical Field Specialist

FayettevilleOn-siteFull-time

AI Summary

Technical Field Specialist responsible for configuring devices for field deployments, running mobile/wearable tests in vehicles, capturing logs, and producing session documentation while collaborating with cross-functional teams.

About this role

About the Role

Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.

Key Responsibilities

Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment

Track inventory and stage equipment for upcoming field sessions

Field Sessions (In the Vehicle):

Travel to designated locations and transport modes (cars, buses, trains, planes)

Run ~90 minute test sessions on mobile/wearable tech in motion

Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site

Capture logs, escalate defects, and keep operations running smoothly

Post-Test Wrap-Up:

Verify that collected data has synced with backend systems

Produce session documentation: results, app issues, logs, and downtime

Suggest improvements to testing workflows

Requirements

Bachelor’s degree, or 2–3 years of hands-on technical support/testing experience

At least 1 year of QA testing or support experience with mobile apps/devices

Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)

Excellent written and verbal communication—able to collaborate with cross-functional teams

Reliable travel capability with a valid driver’s license and ability to use multiple transport modes

High responsibility, flexibility, confidentiality mindset, and strong interest in tech

Clean driving record and criminal background

Why Join?

Work on the cutting edge of mobile and location-based tech

Gain diverse field experience across different transport modes

Collaborate with industry-leading engineers and project managers

Skills

Backend SystemsConnectivity TroubleshootingData SynchronizationDevice ConfigurationExcelField Session DocumentationInventory TrackingIssue EscalationJavaScriptLog CaptureMobile AppsMobile DevicesMobile TestingQA TestingSheetsSQLTesting WorkflowsTransport-mode TestingUSB/driver UsageWearable Tech

Technical Field Specialist

About this role

Key Responsibilities

Requirements

Why Join?

Skills

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