Technical Implementation Consultant (Alerting)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Implementation Consultant (Alerting) in United States.

This role is centered on implementing, configuring, and supporting healthcare communication and alerting solutions that enable critical clinical information to reach care teams in real time. You will work in a highly technical and customer-facing environment, deploying and troubleshooting applications across Windows Server, IIS, and SQL Server infrastructures. The position involves close collaboration with healthcare providers, vendors, and internal teams to ensure successful system integrations and go-lives. You will play a key role in resolving complex technical issues spanning networking, mobile applications, telephony, and clinical messaging systems. The environment is fast-paced and mission-critical, requiring strong analytical skills, clear communication, and a customer-first mindset. This is a remote role within the United States with occasional flexibility for extended hours based on business needs.

In this role, you will be responsible for the implementation, configuration, troubleshooting, and ongoing support of healthcare alerting and communication solutions across client environments. You will ensure successful deployments, system stability, and high-quality customer experiences throughout the project lifecycle. Key responsibilities include:

• Installing, configuring, testing, and validating server-side components and mobile applications in Windows Server environments
• Supporting customer go-lives, deployments, and system activations to ensure smooth implementation outcomes
• Troubleshooting complex technical issues involving IIS, SQL Server, networking, mobile, and clinical communication systems
• Collaborating with customers, vendors, and internal teams to diagnose issues and implement effective solutions
• Communicating technical concepts clearly to both technical and non-technical stakeholders
• Maintaining documentation, implementation standards, and troubleshooting guides
• Providing regular project updates, status reports, and issue tracking to project managers and clients
• Participating in customer meetings and facilitating technical discussions when required

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Requirements:

This position requires strong technical troubleshooting experience combined with customer-facing consulting skills in healthcare IT environments. The ideal candidate is analytical, adaptable, and comfortable working across infrastructure, application, and networking layers. Key qualifications include:

• Bachelor’s degree in a related field
• 5+ years of experience in software application troubleshooting and technical support
• Experience in Healthcare IT environments strongly preferred
• Strong understanding of Windows Server, IIS, SQL Server, and application deployment processes
• Knowledge of networking concepts including DNS, HTTPS, firewalls, TLS/SSL, and TCP/IP
• Familiarity with load balancers, security concepts, and certificate management
• Experience with VMware environments and VOIP/telephony systems
• Strong analytical and problem-solving abilities in complex technical environments
• Excellent verbal and written communication skills with customer-facing experience
• Ability to manage multiple priorities and work flexible hours when needed
• Demonstrated teamwork, leadership, and strong customer service orientation

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Benefits:

• Remote role within the United States
• Competitive salary range: $75,000 – $85,000 annually plus bonus eligibility
• Comprehensive health, dental, vision, and pharmacy insurance plans
• Health savings account (HSA) options
• Retirement savings plan and financial wellness programs
• Paid time off and flexible work arrangements
• Continuing education and professional development opportunities
• Wellness and family support programs
• Exposure to mission-critical healthcare communication systems used by leading hospitals
• Collaborative and customer-focused work environment