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Ampeco Ltd

Posted 27 months ago

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Technical Integration Consultant

SofiaOn-siteFull-time

AI Summary

Technical Implementation & Integration Specialist responsible for ensuring third-party hardware integrates with Ampeco's EV charging software, troubleshooting systems, and advising internal teams and clients.

About this role

At AMPECO we are accelerating positive change and transformation to clean technologies. We do this by enabling businesses with innovative software solutions in the e-mobility and energy sector. Our product is a SaaS used by companies to manage their EV charging infrastructure, processes and efficient energy use. It’s offered as a white-label product and is already used by companies in the UK, continental Europe, South and North America, Australia and Asia.
Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded capable people, eager to give, learn and grow together with us.
About the role
We are looking for a versatile Technical Implementation & Integration Specialist to bridge the gap between our complex EV charging software and our diverse ecosystem of partners and clients. In this role, you will act as a subject matter expert on EV protocols, ensuring that hardware (charging stations, payment terminals, and smart meters) integrates seamlessly with our platform.

You don't need to be an expert in Electric Vehicles yet - we will teach you the industry-specific protocols. What we are looking for is someone with a "technical detective" mindset: someone who can read logs, conduct tests with different vendors, and explain technical solutions to both colleagues and clients in plain English. If you enjoy deep-diving into technical logs, conducting integration tests with global vendors, and translating complex technical requirements into actionable business solutions, this role is for you.

Key Responsibilities

  • System Integration & Onboarding: Perform tests to ensure third-party hardware (like
    charging stations or payment terminals) works perfectly with our software;
  • Technical Troubleshooting: Analyse system logs and data to resolve complex issues
    for colleagues, clients, and prospects;
  • Consultancy & Support: Serve as a technical consultant for the sales and product
    teams, providing deep-dives into regulations, protocols, and feature implementations;
  • Subject Matter Expertise: Cultivate and maintain deep, specialised knowledge in
    dedicated topics. Leverage this expertise to act as a strategic advisor for clients and
    prospects, while collaborating closely with the product team to influence technical
    development of our product;
  • Relationship Building: Build and maintain strong partnerships with hardware vendors,
    payment terminal providers, and other industry stakeholders;
  • Documentation & Knowledge Sharing: Build a comprehensive internal knowledge
    base and write technical documentation regarding product functionalities and partner
    integrations;
  • AI & Innovation: Use AI tools to automate repetitive tasks and improve your day-to-day
    workflow;

    • Required Skill Set

  • Analytical Mindset: You enjoy "under the hood" work - looking at logs, data, and
    technical processes to find solutions;
  • Technical Communication: Ability to explain complex technical concepts to non-
    technical people (clients or business colleagues) and translating them into business
    value;
  • Soft Communication Skills: Demonstrate emotional intelligence, active listening, and
    the ability to build rapport with stakeholders, fostering positive working relationships and
    constructive dialogue;
  • Consultative Approach: Ability to listen to a client’s needs and provide expert technical
    advice in a professional, easy-to-understand manner;
  • High-Level Communication: Strong verbal and written skills for interacting with
    prospects, partners, and internal management;
  • Project & Time Management: Ability to manage your own tasks and prioritise which
    phase of a project needs your attention most;
  • Technical Writing: Comfortable writing clear documentation and guides;
  • Curiosity: A strong desire to learn new technologies and research in-depth
    functionalities independently.

    • The "Nice-to-Haves" (Advantages)

    • Experience or interest in working with APIs or Communication Protocols;
    • Previous experience with Log Analysis (e.g., AWS logs or similar);
    • Experience with Payment Terminals or hardware-software integrations.

    What We Offer

  • Opportunity to join a fast-growing company on the path to become a global industry leader;
  • Opportunity to work with amazing, highly experienced people;
  • Flexible work hours;
  • Bonus day-off to celebrate your birthday;
  • 5 additional vacation days per year, after your first year with the company;
  • Social events and awesome team buildings;
  • Medical insurance for you and for your family, with great coverage;
  • Monthly shared mobility allowance (covers Spark and GOeGO);
  • EV week – you get a company electric car for yourself for a week every 1-2 months.

    • Skills

    AI-assisted Workflow AutomationAnalyticsAPI IntegrationsClient-facing ConsultancyCross-Functional CollaborationData InterpretationHardware-software IntegrationLog AnalysisLogs And Telemetry AnalysisOnboarding And Onboarding ProcessesPlain-English Technical CommunicationPlatform IntegrationProduct & Technology CollaborationProtocol TranslationRegulatory Knowledge (EV Protocols)System TestingTechnical DocumentationTechnical WritingTroubleshootingTroubleshooting LogsVendor Relationship ManagementVendor Tests

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