Technical Support Representative (US Payroll Account) - QC

Join a pioneering team as a Technical Support Representative for a US Payroll Account in Quezon City. You will play a crucial role in providing outstanding service to our clients by leveraging your technical expertise and customer service skills.

Key Responsibilities

• Assist customers with inquiries related to human capital management systems and services via phone, email, and chat
• Diagnose and troubleshoot technical issues efficiently
• Document and track customer interactions and technical issues within the system
• Provide comprehensive guidance and solutions to enhance user experience
• Collaborate closely with internal teams to ensure timely issue resolution
• Maintain a thorough understanding of company products and services to provide informed support
• Achieve and exceed performance targets focusing on customer satisfaction and problem resolution

Requirements

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
• Must have at least 1 year of experience handling an international voice account
• Prior experience handling human capital management tools (i.e. Kronos, Workday) is a plus
• Prior experience handling a Telco or troubleshooting is an advantage
• Must be fluent in both spoken and written English
• Amenable to work fully on-site in Quezon City
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Night Differential
• Program Incentives
• Career Growth Opportunities (Pioneer Account)

Please note that this is contingent to the final company or account you'll be profiled to.