Technical Support Specialist

Vertice was launched in 2022 to transform how companies manage their technology spend. Our agentic workflows, AI insights and expert buyers empower companies to buy smarter and scale faster, with Finance and Procurement leaders in over 30 countries worldwide trusting Vertice to manage their software purchases. In the software category alone, we have managed over $10bn in spend and have a track record of delivering 20% savings and halving procurement cycles.

Headquartered in London with offices across the world including New York, Brno, Sydney and Johannesburg, we’re shaping the future of procurement on a global scale.

And we’re just getting started. Founded by serial entrepreneurs Roy Tuvey and Eldar Tuvey, who have a track record of building two category-defining technology companies to exit, Vertice has seen a remarkable 13X revenue growth in two years. This trajectory earned us the #2 spot on the Sunday Times' 2026 Tech 100 list, following our recognition as 2025’s fastest-growing startup in the UK by the FT’s Sifted, and as fourth in Europe.

Following our Series C, we have secured $100M+ in funding from leading investors including Bessemer Venture Partners, 83North and Lakestar, and are expanding our reach across our team.

Do you want to make an outsized impact, work with exceptional people, and be part of a highly motivated team? Come and join our mission to build the Intelligent Procurement Platform.

The Role

At Vertice, Customer Support means operating in the space between a customer’s business problem and our Engineering team's code. We are an AI-first organisation, which means we don't just solve tickets, we build systems to ensure those problems never happen again.

As an early member of this team, you aren't just following a manual; you are helping us build it. You’ll be the technical bridge between our users and our engineering team, diagnosing the "why" behind complex issues and helping us automate the "how."

Responsibilities

• Technical Troubleshooting: Act as the first responder for complex issues involving SSO (SAML), API integrations, and data syncing.

• Build the Playbook: Help us define the standards for how technical support scales in an AI-forward company. You'll document processes and create the triage workflows we’ll use for years.

• Bridge the Gap: Translate technical hurdles (like 401 Unauthorized errors or API rate limits) into clear, actionable updates for CFOs and Procurement leads.

• Engineering Triage: Investigate bugs, reproduce environments, and deliver high-fidelity Jira tickets that allow our engineers to ship fixes faster.

• Product Influence: Identify recurring friction points and work directly with Product teams to build permanent, automated solutions.
  

Requirements
We value attitude above all else, so your trajectory and hunger to learn matter more than your experience. However, here are some of the competencies we are looking for:

• Technical Fluency: You’re comfortable with APIs, SQL, and Identity Management (SSO).

• B2B Experience: You’ve spent time in a high-velocity SaaS environment and understand that for our customers, uptime is revenue.

• Problem-Solving Grit: You don't stop at "it’s broken." You dig into the logs until you find the root cause.

• AI-First Thinking: You’re constantly looking for ways to use AI to automate your own workflow and improve our platform’s intelligence.

• Clarity: You can explain complex technical concepts simply, whether over Zoom, Slack, or email.

Why Vertice?

• Founding Impact: You’ll be one of the first on the team, helping to shape the culture and the technical standards of a Series C powerhouse.

• AI Integration: Work in an environment where AI isn't just a buzzword, it's the core of how we build and support our product.

• Ownership: We offer competitive equity options. As the company grows, you share in that success.

• Growth Mindset: We’re moving fast, and we want people who want to move with us.

#LI-DNP

Final things to note

Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job. Any personal data you provide will be processed in accordance with Vertice's privacy policy and applicable data protection law.

We use AI-assisted tools to help us review and assess applications more efficiently. These tools support our Talent team but do not make hiring decisions autonomously. You have the right to contest any AI-assisted decision, and exercise your data subject rights by contacting us; please follow the instructions in our privacy policy.

We like to deal directly with our candidates so no agencies please!

If you aren’t sure this job applies to you, feel free to send your CV to careers@vertice.one, and we’ll be happy to take a look and see if you could be a good fit anywhere else in our business!