Technical Support Specialist (m/f/d)

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.

As a **Technical Support Specialist **, you will provide professional hardware and software support and training to our customers via telephone, email and remote software. This is a customer-facing role requiring technical aptitude and a proactive approach to problem-solving.

Tasks

• Handle and resolve technical inquiries from service and sales teams as well as end customers for technically sophisticated products
• Provide remote customer training for evident instruments and application software to end customer
• Collaborate with product units, including application specialists and software/hardware development teams
• Support the repair center with complex technical issues
• Participate in regular internal and external training and development programs
• Document and report customer-reported errors - ETQ (Excellence Through Quality) with problem-resolution tools

Requirements

• Strong analytical skills and quick comprehension
• Good English communication skills (German would be a plus)
• Experience in telephone-based technical support would be a plus
• Structured, independent, and results-oriented working style
• Strong problem-solving abilities and a collaborative mindset
• Proficiency in common office software (e.g., Microsoft Office)
• Prior experience in the field of microscopy would be a plus

Benefits

• Working from home up to 50% of the time
• Multisport card
• Supplementary pension contribution
• Meal voucher flat rate
• Extra week of vacation
• Public transport allowance
• Massages
• Fitness centre in the office
• Above-standard healthcare (ComfortCare)
• Corporate canteen
• Sodexo Flexi
• Language courses
• Sick days (4 days/year)