Technical Supporter

Job Purpose :

 

As a Technical Supporter, you are primarily supporting Metro/Public Railway customers, responding to technical support requests of our customers based a target-oriented, quality and cost-conscious way of working.

 

Main Responsibilities:

 

• Act as the primary technical contact to our local Metro/Public Railway customers field service, maintenance and technical operations contacts. Represent our company effectively by developing comprehensive knowledge of its technical offerings.
• Ensure close customer contact, arrange regular customer visits and communication.
• Meet defined quality and customer satisfaction targets following company procedures and protocols.
• Identify & understand customer needs and offer recommendations for the sales team to turn into potential sales leads based on customer experiences and demands.
• Build up solid knowledge of Wabtec products in regular use on the domestic market and maintenance services to ensure constant high level of customer satisfaction with Wabtec brands, products and services.
• Work with Wabtec Field Services department contacts and SISCO Engineering Teams to identify solutions for local Customer technical issues, claims and support technical Customer requests. Prepare and execute solution/product presentations to Customers focusing on technical solutions, Wabtec innovations and Customer satisfaction.
• Support the local Sales Team as needed when preparing Customer offers following Wabtec technical guidelines, utilizing available Wabtec tools and product information.
• Plan and execute regular Customer visits to track Wabtec products/systems use, Customer satisfaction with Wabtec products/systems, technical requests and share collected information with local Sales Team and Management.
• Constantly maintain documents including up-to-date technical information about Customer platforms and Wabtec product/competitor product details. Share document contents in regular meetings with the local Sales Team and Management.
• Based on your cultivated Customer technical knowledge, support the Sales Team in the planning of annual Customer order/demand forecasts.
• Support the planning and conduct of domestic specialist events and participate in such.
• Resolve technical Customer disputes or warranty claims.
• Conduct or lead product repairs and overhaul services for Customers tying workflow to schedule and create detailed service reports.

 

 

Qualifications

• Bachelor’s degree in mechanical or electro-mechanical engineering studies.
• + 5 years of experience in product engineering, systems maintenance services, technical support, technical project management or engineering of technical sophisticated products.
• Technical knowledge (Railway platforms and systems) and active learning skills to regularly update and extend know-how.

• Strong customer orientation, ability to take ownership of work and deadlines and self-driven problem-solving attitude.

• Good team player.
• Proficiency or native Turkish.
• Foreign languages: good written and spoken English compulsory.

• Secure handling of MS-Office products and ERP applications.
• No military service obligation
• B-Level Driver License
• Flexible for regular intracity/intercity travelling, to spend up to 50% of monthly work time on-site with Customers.

Additional Information

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
 

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.