Technical Training Instructor

The Technical Training Instructor serves as a technical subject matter expert responsible for delivering advanced equipment training, supporting service operations, and providing technical consultation across the organization. This role combines instructional expertise, technical troubleshooting, service coordination, and customer support to ensure successful implementation, operation, and maintenance of specialized equipment and technologies.

The Technical Training Instructor acts as a primary technical resource for internal teams, students, customers, and contracted service providers while supporting business growth through training excellence, service revenue generation, and continuous improvement initiatives. This position requires approximately 25% travel to customer sites, training locations, and other business locations as needed.

Essential Responsibilities

Technical Service & Customer Support

• Serve as the primary point of contact for technical support related to equipment, service requests, parts inquiries, and student support needs.

• Manage and support service-related activities, ensuring timely and effective resolution of customer and operational issues.

• Develop and maintain productive relationships with contracted service providers and technical partners.

• Coordinate service events and monitor performance, quality, and profitability to support departmental goals.

• Ensure service requests, repairs, installations, and maintenance activities are completed accurately and in accordance with established standards.

• Assist with parts repair activities, quality control processes, and equipment troubleshooting.

• Analyze service trends and recommend improvements to increase efficiency, customer satisfaction, and operational performance.

Training & Instruction

• Develop, deliver, and facilitate technical training programs in assigned modalities and areas of expertise.

• Maintain comprehensive knowledge of applicable curriculum, equipment, technologies, and industry best practices.

• Translate complex technical concepts into clear, engaging, and effective learning experiences for diverse audiences.

• Develop instructional materials including presentations, syllabi, handouts, laboratory exercises, examinations, quizzes, evaluations, and multimedia content.

• Ensure training materials remain current, accurate, and aligned with technological advancements and industry requirements.

• Prepare classrooms, laboratories, and equipment to ensure successful course delivery and a professional learning environment.

• Evaluate student performance and provide constructive feedback to support learning outcomes.

• Coordinate training schedules and logistics with internal departments to ensure seamless program delivery.

Equipment Operations & Technical Expertise

• Perform equipment inspections, installations, de-installations, repairs, maintenance, and operational testing as required.

• Maintain and troubleshoot laboratory and training equipment to ensure operational readiness.

• Stay current on emerging technologies, industry developments, and modality-specific advancements.

• Identify opportunities for new training programs, services, and technology offerings.

• Advise leadership regarding industry trends, market developments, customer needs, and new technology opportunities.

Business & Operational Support

• Support the growth and profitability of service operations through effective management of service-related activities.

• Monitor gross margin performance and contribute to departmental financial objectives.

• Collaborate with leadership and finance teams to develop service reporting and performance metrics.

• Maintain accurate records, technical documentation, and training materials.

• Promote a safe, organized, and professional work environment across classrooms, laboratories, warehouses, and customer locations.

Required Qualifications

• Associate's degree in Electronics, Biomedical Technology, Engineering Technology, or a related field; Bachelor's degree preferred. Equivalent combination of education and experience may be considered.

• Minimum of three (3) years of instructional, training, or teaching experience in a technical environment.

• Minimum of two (2) years of hands-on experience working within the assigned modality or related technical specialty.

• Demonstrated knowledge of equipment installation, maintenance, troubleshooting, and repair processes.

• Strong technical aptitude with the ability to learn and apply complex technologies.

• Proficiency using Microsoft Office and common business software applications.

• Excellent verbal, written, and presentation skills.

Preferred Qualifications

• Industry certifications related to assigned modality or technical specialization.

• Experience developing technical curriculum and instructional programs.

• Experience supporting service operations, field service organizations, or technical support functions.

• Experience working directly with customers in healthcare, technical, industrial, or educational environments.

• Knowledge of quality assurance, equipment compliance, and operational best practices.

Core Competencies

Customer Focus

Builds strong relationships and delivers responsive, professional service that meets customer, student, and stakeholder needs.

Communication

Clearly communicates technical information to diverse audiences and adapts messaging to support understanding and engagement.

Accountability

Takes ownership of responsibilities, follows through on commitments, and consistently delivers high-quality results.

Collaboration

Works effectively across departments, partners with stakeholders, and contributes to a positive team environment.

Continuous Improvement

Actively identifies opportunities to improve processes, services, training programs, and operational effectiveness.

Problem Solving

Analyzes technical and operational issues, identifies root causes, and implements practical solutions.

Technical Training & Service Operations Competencies

Technical Expertise

Maintains advanced knowledge of assigned modalities, equipment, technologies, and industry standards while serving as a trusted subject matter expert.

Instructional Excellence

Designs, develops, and delivers effective training programs that support knowledge transfer, skill development, and learner success.

Service Operations Management

Coordinates service activities, manages resources, and supports operational performance while maintaining quality and profitability standards.

Equipment Maintenance & Troubleshooting

Diagnoses technical issues, performs repairs and maintenance activities, and ensures equipment reliability and performance.

Business Acumen

Understands operational and financial drivers, monitors performance metrics, and contributes to organizational goals.

Influencing & Consultation

Provides expert guidance, builds credibility with stakeholders, and effectively recommends solutions and improvements.

Physical Requirements

The physical demands described are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.

• Ability to sit, stand, walk, reach, and use hands and arms for extended periods.

• Ability to lift, move, install, and work with technical equipment and training materials.

• Ability to travel to customer sites and training locations as required.

• Normal vision and hearing sufficient to perform job duties.

Work Environment

Work is performed in a variety of settings including classrooms, laboratories, warehouses, office environments, and customer locations. The role requires interaction with technical equipment, students, customers, and internal teams.

Success Measures

Performance in this role is evaluated through:

• Achievement of service revenue and gross margin objectives.

• Quality and effectiveness of training delivery.

• Customer and student satisfaction.

• Service responsiveness and issue resolution.

• Operational efficiency and compliance with established standards.

• Contribution to organizational growth, innovation, and continuous improvement initiatives.