Technician II: Hardware Repairs

Review and diagnose customer devices, analyzing the performance to determine details of equipment problems

Earn and keep current on certifications for device manufacturers as needed, staying current with technology, procedures and trainings

Ability to consistently produce 25+ quality hardware repairs per work week and during periods of high volume

Ability to lift 50+ lbs on a consistent basis

Reinstall operating systems, or adjust software settings to resolve equipment issues

Perform repairs that meet the minimum requirements of the manufacturer’s key performance metrics

Maintain a clean and organized work station to manufacturer and organization standards

Earn and keep current on certifications for Apple, Lenovo, HP, Dell, and other manufacturers as identified by the organization

Execute repairs within turnaround times and quality to the clients and organizations standards as agreed

Resolve issues with manufacturer’s internal service teams, requiring verbal and written communication

Keep track of devices and parts inventory while performing repairs

Maintain part storage for repairs in process, and place orders for parts as needed

Accurately complete service tracking documentation in internal systems

Learn and use new processes and procedures as required for repair process

Collaborate with team members and technical team leads across the organization on organizational goals, aligning with the company’s core values

Engage with vendors, customers, and team members with a positive attitude, aligning with the company’s core values

Assist in department cycle counts, escalating discrepancies to leadership

Other duties as assigned by leadership