Technology Support (IT) Specialist - support independent businesses!

Asa TechnologySupport Specialist, you will help further INFRA’s vision of a sustainable,equitablefood system by keeping the tech on track so that our staff and our members can focus on bringinggood foodto communities across the country.

What you will own and improve:

IT Support- Tier I and II

• Primary go-to for user support. Troubleshoot and resolve tech issues for INFRA staff.

• Assistmembers to access and use INFRA’s technology tools

• Improve memberIT best practices and support.

• Advise members on email, POS systems, and other basic tools

• Pitch in to help wherever else may be helpful

Hardware/software inventory and management

• Manage and document hardware and software installation, maintenance, and inventory

IT training and documentation

• Support internal trainings, including technical review of documentation and delivery of training

• Conduct educational technology user groups and/or in-person events

Research, vet, and test technical solutions

• Promote information security within the business

• Stay current with industry trends, hardware, software lifecycles, andnew technologyopportunities

*Outside-hours work is periodicallyrequiredfor necessary work

*Travelup to 5% may berequiredfor this position.

What you already know:

• A loverof learning! We love self-taught, curious tech folks.

• 1-3 years’ experience working in IT and customer support

• Advanced training or certification in an IT fieldrequired. Associates degree in IT field preferred

• Experience proactively and reactively supporting both Mac and PC platforms

• Experience with Microsoft365,Entra, Intune, andSharePoint

• Experience educating/training end users in a variety of ways (in-person, written, video)

• Relationship builder with excellent in-person and remote customer service. Experienced with a hybrid workforce.

• Performs and prioritizes multiple tasks in a calm manner with great attention to detail and organizational skills

• Skillful problem solver who takes initiative to find solutions and improve upon processes

• Professional manner and ability to handle confidential situations

• Clear, approachable written and verbal communicator; comfortable with speaking and presenting to large groups

• Experience working with retail POS systemsa plus(ECRS, LOC, etc.)

What you will learn:

• How Tech Support and Systems Administration collaborate and work together to solve problems

• This role has the potential to be a pro-in-place subject matter expert, or to grow within the Technology team in Systems Administration.

• Howthe complexities of the food distribution system canbe supported with technicalsolutions.

• How our Microsoft and multi-tool environment can be improved and iterated to support user needs.

INFRA is committed to creating an inclusive workplace. We know that diversity of identities, experiences, and ways of thinkingresultin stronger lives for all our members and the communities we serve. Research shows that systemically excluded communities may be less confident in applying for positions where as little as one skill doesn’t appear to fit – we welcome your resume and encourage you to apply. 

INFRA is a mission-driven organization that strongly believes in rightful living. We provide our employees with robust technology, collaboration, professional development, hybrid work options, flexible schedules, work-life balance, and time in person with our tight-knit team and members. Each of us receives a full suite of employee benefits including paid vacation and sick time; health, dental, vision, disability, and life insurance; a health savings account; a401(k) retirementplan; and more.

Position details
Location:INFRA HQfrequentlyworking in person5 days/week
Reporting:Reports to the IT Manager
Status: full-time exempt
Travel requirements:Occasional travel (up to 5%) may berequired.

Salary info:TT2$57,500-$72,000-$84,000

Are you a tech-savvy problem solver who loves helping people be successful and constantly learning new things?Don’tsettle for the same old, boring tech support position doing rote ticket resolution. You could work at a unique, growing organization where variety is the norm! INFRA is hiring a Technology Support Specialist who will play a key role in taking our tech support – both internal and external – to the next level and getting new projects off the ground.

INFRA is a cooperative association of more than 400 independently owned natural food retailers serving hundreds of communities in 45 states plus DC & Puerto Rico. Through collective buying power, operational support an