TechOps Analyst

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for Technology and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

What We are looking for

We are looking for a **Technical Operations Analyst **(TechOps Analyst) to join our responsible team for supporting internal procedures and business teams on our platform. As a TechOps Analyst, you will be joining a tight-knit, friendly, professional team of dedicated people who provide support, get excited to solve tough problems, and like seeing results fast. Also, you will work on all aspects of troubleshooting mission-critical 24/7 client operations.

What you will work on

• Provide 1st level technical support to respond, investigate and resolve escalated incidents and service requests through the internal Service Management system
• Direct escalation to internal support teams in cases that a resolution is not immediately possible and following up incidents through resolution
• Perform incident management process taking any necessary steps to restore service and return the platform to normal operations as quickly as possible (Atlassian Jira ITSM)
• Proactive monitoring of live production environment and event management based on internal dashboards and application health alerts generated by monitoring tools (Prometheus, Grafana)
• Subsequent testing conduction to detect and confirm application defects and external service providers issues, following up with the relevant stakeholders
• Cooperate with developer teams, providing 1st level real time production logs investigation and retrieval (ELK Stack - Kibana)
• Perform IT operations procedures in the production environment (Octopus Deploy)
• Perform release deployment operations in the production environment (Octopus Deploy)
• Hands-on handling and troubleshooting of a wide variety of support matters
• Build internal knowledge base and document articles to improve internal incident management process
• Speedily interpret and analyze data from various sources in a fast-moving and changing environment

What you bring

• BSc in Information Technology, or relevant field; MSc will be considered as a plus

• 1+ year of experience in a production support environment or a similar role

• ITIL Foundation certified or equivalent experience working in an organization adopting ITIL best practices will be a strong asset

• Experience working in an organization adopting Incident Management and IT operations best practices

• Nice to have experience with monitoring tools and applications such as: Grafana, Zabbix, Prometheus, PRTG, Nagios and Kibana

• Prior experience with ITSM tools like Atlassian Jira, Confluence and Opsgenie

• Fluency in Greek and English (both written and verbal)

• Excellent interpersonal and customer service skills

• Attention to detail and ability to efficiently solve problems

• Willingness to work both day and night shifts in a rotation

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

• 💰Competitive Compensation: Attractive salary and bonus scheme
• 🧑‍⚕️Health insurance: Group health & medical insurance package
• 💻Top-Notch Equipment: All the tools you need for your role
• 🚀Career Growth: Focused career development, performance management, and training opportunities
• 🏋️Free access to our gym facilities to keep you energized
• 🌍Inclusive Environment: A welcoming, international, and multicultural team
• 🎉Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.