TechOps Lead

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

What is TechOps?

TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands-on frontline support through to high-impact technical projects and long-term strategic improvements.

We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people.

This is a broad role with a huge amount of variety. You’ll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we’re looking for someone who enjoys making sense of it and turning it into action.

We operate almost entirely in the cloud, so you’ll be exposed to a wide range of modern tools and technologies across the business.

As a TechOps Team Lead, you will be responsible for the end-to-end running of the Kraken TechOps function. This is a leadership role that requires someone comfortable operating with a high degree of autonomy, while remaining closely aligned with global TechOps leadership.

We strongly believe that no matter what role you have within TechOps, it’s still important to keep your ear to the ground and see first-hand the problems our people are facing, and the impact that decisions you make have on everyone at Kraken. This means you’ll spend a significant portion of your time helping out with day-to-day support alongside your leadership responsibilities.

As a Team Lead within TechOps, you will be responsible for balancing the team’s everyday workload, managing capacity, and prioritising proactive, planned project work alongside reactive support and unplanned work. The TechOps team operates in an environment with a large amount of ambiguity, and we are looking for someone who can make sense of this, identify the most impactful work, and keep the team focused, motivated and moving at pace.

This is a strategically significant role which will require close collaboration with our UK and APAC leaders. You will bring strong leadership skills, service management, and operational experience, with the ability to lead, scale, and mature this function in line with Kraken’s growth trajectory.

Must have

A proven track record of leading successful IT or TechOps teams, ideally through periods of growth.

At least 3 years of people management experience.

Significant experience managing performance, and professional development.

Strong service management and operational experience.

Comfort operating in highly ambiguous environments and managing competing priorities.

A very strong technical background underpinning your leadership approach.

Hands-on experience providing 1st, 2nd, and 3rd line support.

Ability to communicate clearly with both technical and non-technical stakeholders.

Strong incident management and problem-solving skills.

A people-first mindset and a conscientious approach to decision-making.

Should have

Experience working across time zones and with globally distributed teams

Strong opinions on best practice and a desire to challenge traditional IT norms.

Experience mentoring team members with varying levels of experience.

Experience supporting macOS, Windows, iOS, and Android environments.

Experience with Identity & Access Management platforms such as Okta or Microsoft Entra.

Willingness to travel and maintain presence in regional office locations if required.

Nice to have

A foundational understanding of programming or software engineering.

Familiarity with security tooling such as CrowdStrike, Kolide, osquery, and Zscaler.

Experience with email gateway administration and routing.