Telesales Agent

Responsibilities

• Understanding the product and service offered by the company.

• Setting a sales target

• Calling existing and potential customers

• Updating the database with all the customer's information.

• Ensuring the customers are satisfied with the services provided to them.

• Using a sales script to handle the customers efficiently.

• Building a strong relationship with the old and existing customers.

• Taking and processing customers' orders in a professional manner.

• Creating weekly sales reports and presenting them to the Sales Manager.

• Providing excellent customer service to the customers.

• Answering customers' questions in regards to product and service.

• Adhering to all the company’s rules and regulations.

Requirements

• Bachelor’s degree.

• 1+ year of work experience as a Telesales Executive, and Telesales Representative.

• Excellent oral and written communication skills.

• Proficient in Microsoft Office tools.

• Outstanding ability to follow scripts.

• Pleasant and customer-oriented individual.

• Ability to handle multiple tasks.

• Exceptional sales and negotiation skills.

• Ability to solve complex problems promptly.

• Ability to deal with different personalities.

• Good time management skills.

• Ability to provide excellent customer service.