Track and Trace Representative

About us:

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for the Track and Trace Representative to the logistics platform for the built world.

Responsibilities:

• Monitor and track shipments, with a focus on reefer freight.

• Proactively identify, troubleshoot, and resolve shipment issues with minimal supervision.

• Make timely decisions to keep freight moving and minimize service disruptions.

• Retrieve and organize Bills of Lading (BOLs) and other shipment documentation.

• Update load information and shipment statuses in the Transportation Management System (TMS).

• Reconcile, review, and maintain accurate shipment documentation, including Proofs of Delivery (PODs).

• Clean up and organize paperwork to ensure accurate and complete records.

• Take on additional operational tasks as needed to support the team and maintain workflow efficiency.

Working conditions:

• Work schedule: M-F 8 am - 5 pm EST

• Competitive Salary in USD

• Hydrid or Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

Requirements

1. 3+ years of Track & Trace experience, preferably handling reefer shipments.

2. Strong problem-solving skills with the ability to take initiative and resolve issues independently.

3. Confident decision-maker who can think quickly and perform well in a fast-paced environment.

4. Self-motivated professional who requires minimal supervision.

5. Excellent organizational skills and strong attention to detail.

6. Experience managing transportation documentation, including BOLs, PODs, and shipment paperwork.

7. Familiarity with updating and maintaining shipment information in a TMS.

8. Growth-oriented mindset with a desire to build a long-term career within the company.