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Posted 3 days ago

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Trading & Merchandising Assistant

LondonHybrid

AI Summary

A Trading & Merchandising Assistant supports daily website operations, promotional campaigns, and performance reporting to ensure a seamless and engaging customer journey for moo.com’s ecommerce site.

About this role

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.
Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO.

We’re making new and exciting things – and we could really do with your help.

The Trading & Merchandising team is on a mission to keep our site performing at its best every single day. We are responsible for creating an exceptional onsite customer experience - from SEO optimization and promotional support to managing campaigns and landing pages - and turning those interactions into real results for the business. Working at the intersection of product, brand, and commerce, we ensure our site journeys are seamless, engaging, and consistently drive the growth of moo.com.

We are looking for a highly organized and data-driven Trading & Merchandising Assistant to help ensure our websites consistently deliver a seamless and engaging experience for our customers. This role is vital to our Ecommerce success, as you will work closely with CRM and Paid Media teams to monitor site performance, execute promotional campaigns, and help translate insights into improved customer journeys.

We’re looking for someone detail-oriented, organised, and proactive. You enjoy working with data, following processes, and making sure things are set up correctly. You’re happy liaising across teams, managing multiple tasks, and supporting projects that improve how products appear and perform on site.

An interest in e-commerce, digital products, or online retail and a creative "can-do" attitude will help you thrive in this role. Previous experience is great however we’re also interested in hearing from you if you are looking to get into the field.

Responsibilities

  • Site Operations: Assist with the daily maintenance of the website, including updating product listings, promotional campaigns, and category content
  • Trading Support: Help manage the onsite trading calendar, ensuring all promotional activity is executed accurately and on time
  • Performance Reporting: Support the Ecommerce Trading Manager in compiling weekly and monthly performance reports, tracking key KPIs like conversion rate, traffic, and revenue across regions
  • Content & SEO: Assist with SEO implementation by updating meta-data, landing page content
  • Cross-functional Collaboration: Work closely with the Design, Product, and Marketing teams to ensure brand consistency and effective communication across all customer touchpoints
  • Quality Assurance: Regularly audit site journeys to identify bugs, broken links, or inconsistencies in messaging, ensuring a smooth user experience
  • Project Support: Provide administrative and operational support for ongoing site optimization projects

    • About You

  • Data-Driven: A keen eye for detail and the ability to interpret data to help make informed decisions
  • Communication: Excellent communication skills, with the ability to coordinate effectively across different departments
  • Mindset: A creative, "can-do" attitude with a genuine interest in site design, user journeys, and online trading
  • Organization: Proven ability to manage multiple tasks and prioritize workload in a fast-paced environment

    • Nice to Haves

  • Experience: Previous experience or strong interest in ecommerce, digital marketing, or web operations
  • Technical Skills: Familiarity with Content Management Systems (CMS) and web analytics tools (e.g., Google Analytics). Exposure to tools like Tableau is a plus

    • Skills

    Content Management SystemsExcelFacebook AdsGoogle AdsGoogle AnalyticsHTMLSEOTableau

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